Another fine experience with the self-checkout, this time at Home Depot, where they fired all the checkout people, replaced them with a finicky machine, and try to get consumers to interface with the fucking thing.
Seems to me that they could take that person who greets you at the door with applications for Home Depot Credit Cards and move him over to the checkout lanes, but I guess they would rather pay him to stand and look sad if you don’t take one. (I actually had one of them tell me he had a quota of those things to give away.)
It surprises me that they don’t have vendors selling snacks in the checkout lines, I mean, people get hungry/thirsty after a while, but I guess they do have candy bars and pop near the checkout. Is it OK to open a Diet Coke and drink it before you’ve paid for it?
Anyways, I thought it would be fun to stand at the Exit of businesses using self-checkout, and hand out questionnaires to gather consumer opinions. Since I would more likely be shot than applauded for such actions, (not by the establishment, but by surly customers who just survived the Self Checkout) I figured it was safer (and easier, let’s be honest) to release the survey form here on the interweb. Now you can print them out on a day where you aren’t quite as crabby as I am, and fill them out in all honesty, and drop them off at the shops that think it is OK to cut back on staff and have you do all the work.